Step into the role of Building Products Support Specialist with Hadrian, where you’ll be the key contact for our distribution network. Emphasizing customer satisfaction, you will manage inquiries, technical troubleshooting, and order processing.
This position focuses on creating layout drawings from construction plans, ensuring compliance with specifications using the company’s in-house software and JD Edwards ERP for order management. You will also develop product knowledge essential for meeting customer requirements and keeping service level agreements. Collaborating with various teams will be crucial to effectively resolve customer issues.
Key Responsibilities:
• Interpret construction drawings to create accurate quotes
• Manage orders and handle RMAs in JD Edwards ERP
• Provide timely customer and technical support
• Collaborate with engineering and operations to resolve issues
• Share best practices and implement process changes
Requirements:
• 3-5 years...