BA Practice Lead

The BA Practice Lead is accountable for building and leading a high-performing Business Analyst (BA) practice aligned to IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and enterprise audit/regulatory delivery.

This role ensures consistent, high-quality requirements, process design, and control alignment across ServiceNow and operational platforms—driving audit-ready outcomes, scalable operations, and predictable delivery in a high-scrutiny environment.

Responsibilities

• Stand up and lead the BA practice model (standards, intake, capacity, governance).
• Define BA ways of working across ITSM, ITAM, ITOM, and other platform teams.
• Build a talent strategy (hiring, onboarding, skill frameworks, BA playbooks).
• Establish consistent artifacts: requirements (BRD/FRD, user stories), process flows, control narratives & audit trace...