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BSA, Data Analytics

Hospitality Full Benefits Career Growth
Company

S.i. Systems

Location

Toronto, Canada

Posted

March 23, 2026

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About This Opportunity

  • Plan, elicit, analyze, and document business and system requirements (e.g., user stories, process flows, use cases, and acceptance criteria).
  • Translate business needs into technical specifications, ensuring solutions align with organizational goals.
  • Partner with Product Owners and Agile teams to prioritize features, refine backlogs, and support sprint planning.
  • Develop deep knowledge of contact center systems, becoming a go-to resource for both business and technical landscapes.
  • Identify risks, dependencies, and mitigation strategies; review test plans and ensure deliverables meet quality standards.
  • Maintain reusable system documentation and process repositories (e.g., data catalogs, business rules).
  • Build rapport with cross-functional teams, third-party partners, and business units through clear communication and presentations.
  • Identify opportunities to apply AI/ML solutions to enhance contact center systems, improve efficie...