Responsible for supporting Customer Service Operations for Brown Goods products by providing technical support, training Service Providers, analyzing product failures, improving repair quality, and monitoring service KPIs across the CAC region.

Key Responsibilities

• Perform initial product testing for new model launches following HQ guidelines.


• Provide remote technical support and troubleshooting to Service Providers and Contact Centers.


• Conduct technical training for Service Providers and Call Center agents.


• Perform on-site technical audits to ensure proper repair procedures and standards.


• Manage and process approved panel RMA claims with a target approval rate above 95%.


• Evaluate and certify Service Providers and technicians.


• Support new model introduction and spare parts forecasting.


• Provide technical support and documentation in Eng...