Greeting and engaging with customers on banking hall floor – enquiring as to their needs
Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required
Handling basic queries and complaints – directing to senior staff as required
Engaging with customers using iPads, updating customer information and sales needs
Identifying sales opportunities, handing over to suitable staff as required
Handling – processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at end of day and managing levels throughout the day
Essential Skills and Experience:
Customer Service experience, high standard of service and demonstrated awareness of the importance of same
Resilient and hard-working – busy work environment