Provide exceptional client support at BMO as a Bilingual Client Service Associate, engaging with customers by phone and email. This role is essential in ensuring smooth operations within insurance channels.
In this position, you'll support various clients, including policyholders and brokers, leveraging your 2-3 years of experience in customer service. Strong communication and analytical skills are critical for success, as well as the ability to collaborate effectively. Familiarity with insurance products will be beneficial.
Key Responsibilities:
• Provide professional responses to inquiries
• Handle and escalate client issues as necessary
• Process administrative and client requests accurately
• Collaborate to fulfill business objectives
• Analyze data to support operational enhancements
Requirements:
• Bilingual French is an advantage
• 2-3 years relevant client service experience
• Strong knowledge of insurance products and processes
• Excellent a...