Become a key point of contact in billing at Wawanesa as a Broker Billing Specialist. Deliver outstanding service by resolving inquiries efficiently.

Wawanesa is hiring for two positions focused on billing inquiries and customer interactions. This specialist role requires you to actively manage various billing processes while collaborating closely with internal teams. Strong organizational skills and a detail-oriented approach will set you apart in delivering exceptional service.

Key Responsibilities:
• Answer inbound calls and investigate billing issues
• Work with internal teams to resolve requests
• Manage complex billing processes and cancellations
• Facilitate refund-related activities for clients
• Utilize various systems to ensure efficiency

Requirements:
• Bilingualism in French and English is preferred
• Minimum of 2 years in a call center customer service role
• Strong analytical capabilitie...