The Billing Manager position will lead the billing team for a segment of the Bell Business Markets customer base, focusing on process improvement, cost reduction, and employee and customer satisfaction.
Key Responsibilities
Lead or assist continuous improvement activities relating to billing that drive improved timeliness, accuracy, compliance, and discipline to achieve departmental goals.
Support the team with conflict resolution related to billing requests and assure timely resolution.
Establish and monitor key metric targets and help the team exceed monthly billing goals.
Build business relationships with internal customers to minimize billing errors and mitigate risk while supporting sales growth.
Partner with Sales and extended account teams to coordinate actions for customers according to corporate strategy.
Analyze large and complex data sets to support billing decisions.