Join as a Bilingual VDI Support Analyst, focusing on VMware and customer service excellence. Engage with users requiring assistance in both English and Canadian French.

In this position, you will leverage your strong knowledge of End-User Computing to assist with various technical challenges including desktops and VDI environments. Your role is pivotal in delivering effective solutions while maintaining high user satisfaction. Excellent communication skills in Canadian French are required for 24x7 support.

Key Responsibilities:
• Provide comprehensive technical support for laptops and desktops
• Resolve VPN and network connectivity issues with ease
• Optimize customer interactions through effective communication
• Use Remote Desktop tools to troubleshoot problems
• Proactively identify solutions to improve user experiences

Requirements:
• 6-8 years of experience in technical support roles
• Familiarity wit...