Elevate your career with Xplore Inc. as a Bilingual Technical Support Specialist! This role emphasizes exceptional customer service and technical troubleshooting in a supportive environment.
As part of Xplore’s dedicated team, you will use your bilingual skills to provide support for internet and email connectivity challenges. Your role will involve diagnosing technical issues while promoting Xplore’s range of innovative broadband products. Together, you will enhance the rural living experience across Canada.
Key Responsibilities:
• Diagnose and resolve internet/connectivity issues for customers
• Collaborate with internal teams to address complex problems
• Document and track customer tickets effectively
• Maintain current knowledge of Xplore products and services
• Identify opportunities to promote relevant solutions
Requirements:
• Bilingualism in French and English is essential
• Post-secondary education or equivalent experience
• Experience in a co...