Support legal operations as a Bilingual Technical Analyst in IT Support at DWF Group. Focus on troubleshooting and resolving software and hardware issues effectively.

DWF Group is looking for a Bilingual IT Support Analyst to assist with technology needs for the legal team. Your focus will be on resolving user issues, performing system configurations, and conducting training sessions to familiarize staff with IT policies and tools. This position offers an excellent opportunity for professionals proficient in both English and French.

Key Responsibilities:
• Log and track support requests following SLAs
• Conduct root cause analysis for troubleshooting
• Administer MS 365 and manage installations
• Provide technical training to staff and contractors
• Report support trends and contribute ideas for improvements

Requirements:
• Degree in computer systems or related field
• Minimum of 2 years in IT support
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