Join FCC as a Bilingual Technical Analyst, supporting IT needs across Canada through various channels. Your skills in troubleshooting and customer service will be essential to our coast-to-coast Service Desk.
As a Technical Analyst with FCC, you will provide IT support via phone, email, chat, and in-person interactions. With 2-4 years of service desk experience, your analytical and troubleshooting skills will help you resolve incidents and requests efficiently. This role involves maintaining accurate documentation and collaborating with internal teams to ensure seamless service delivery.
Key Responsibilities:
• Provide IT support through multiple communication channels
• Investigate and resolve service desk incidents effectively
• Monitor daily technologies and services
• Collaborate with teams for efficient service resolution
• Assist in asset handling and inventory tracking
Requirements:
• 2-4 years of service desk or customer support experience
• Biling...