Advance your career as a Bilingual Support Agent in the biopharmaceutical sector, hybrid in the Greater Toronto Area. Bring your customer service skills to a dynamic and fast-paced environment.
This role is a 12-month contract with potential extension based on exemplary performance. You will handle customer queries with fluency in French and English, ensuring accuracy in order management and assisting new customers. Your proactive approach and strong collaboration skills will help enhance customer satisfaction and internal processes.
Key Responsibilities:
• Handle customer calls and emails to resolve inquiries
• Verify and process orders efficiently
• Monitor shared inboxes and take timely action on requests
• Support new users of online ordering
• Foster collaboration within internal teams
Requirements:
• Fluent in both English and French, verbal and written
• Post-secondary education in a relevant field is an asset
• Experience in a high-volume call c...