Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve customer experience
Manage a portfolio of medium- to high-risk delinquent loans and high-value collateralized accounts.
Develop and execute loss mitigation strategies on complex files.
Develop portfolio reports and conduct data analysis to support managerial oversight
Prepare documentation in support of financial solutions for clients, including review and commentary on credit facility term sheets and timely completion of client presentations
Proactively monitor accounts to identify issues, reduce delinquency, and minimize losses.
Manage insolvent accounts, including filing proof of claim and coordinating security releases to maximize recovery.
Lead by example while handling core responsibilities and additional assignments.