As a Member Experience Specialist you will assist and support members, employers, pensioners and other interested parties with inquiries regarding all aspects of the OMERS Pension Plan. You will be the first point of contact across phone, digital communication and transactional processing.

Responsibilities

• Provide accurate and timely support by developing a deep understanding of how OMERS pension plans are administered.
• Deliver sound judgement, ensuring information is relayed accurately, positively and courteously.
• Handle a variety of inquiries, including resolving escalated issues.
• Process transactions using pension administration systems and related OMERS technology.
• Perform follow‑ups for members, employers or third parties to obtain missing information.
• Analyze data to identify issues and collaborate with appropriate personnel to resolve them.
• Take on additional tasks, such as assisting other teams as ...