St-Albert, ONFull-timePosted on April 29, 2026CompensationStarting at $70,000 per yearActive Vacancy - New PositionAI Usage NoticeThe employer uses artificial intelligence in the hiring process for this job.No Canadian experience is required for this position.About This RoleUnder the supervision of the Director of Information Technology, the Specialist analyses the different systems and offers a computer customer service support to employees and internal departments. The Senior IT Specialist is a second level helpdesk support and is responsible of taking calls and logging problem incidents. He will also have to analyses and resolve problems regarding basic PC troubleshooting, databases, networking and software.MAIN TASKSTesting and analyzing current and future IT Systems as required.Documenting current processes and recommending process improvements to leadership for consideration.Resolving incoming IT concerns via email chat, phone, remote or in-person support.Identifying the urgency ...