Lead service quality improvements for KitchenAid appliances as a Bilingual Field Service Manager in Mississauga. Oversee operations, analyze performance, and support the Authorized Service Network.
Join the KitchenAid Small Appliance Team as a vital member overseeing the Authorized Service Network. In this full-time role, you’ll manage service provider onboarding, operational performance, and continuous improvements. You will leverage cross-functional collaboration to enhance customer experiences and drive organizational goals.
Key Responsibilities:
• Analyze service performance data and identify trends
• Lead onboarding of Authorized Service Centers nationally
• Collaborate with internal teams to elevate service quality
• Monitor service center performance with key metrics
• Support reverse logistics and documentation processes
Requirements:
• Bilingual in French and English
• 4–6 years in service operations or field service management
• Post-secondary...