Become a pivotal part of the CMHC team as a Bilingual Senior Analyst in End User Computing Support, available in a hybrid model in Ottawa or Montreal. Focus on providing advanced Level 2 technical support.
In this role, you'll support a seamless digital experience by addressing complex technological issues and enhancing productivity across the organization. Be a cornerstone of the Infrastructure and Operations Team, contributing to service improvements and showcasing your technical acumen in a bilingual setting.
Key Responsibilities:
• Deliver Level 2 support for Windows devices and peripherals
• Troubleshoot hardware and software complications
• Manage incidents using ITSM tools like ServiceNow
• Support smart meeting technologies and collaboration tools
• Develop troubleshooting guides and operational documentation
Requirements:
• Bachelor’s degree in a tech-related field
• At least 3 years of experience in end user support
• Proficiency with Microsof...