Providing human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees;

Understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures;

Addressing and resolving customer concerns, inquiries, issues or complaints on loan contracts in arrears;

Being upfront with customers when the Bank cannot provide the solution they seek, offering an explanation as to why and suggesting alternatives;

Preparing correspondence including demand letters in a manner that reflect...