Empower clients as a Bilingual Disability Claim Specialist at Empire Life, focusing on complex long-term disability claims in a hybrid role. Use your expertise to ensure fair, strategic claim management.
Empire Life seeks a senior specialist in disability claims to join our Group Operations team. This remote position emphasizes proactive case management, particularly for claims nearing a Change of Definition. Your proficiency in complex claims management, along with mentorship to Disability Case Managers, will be critical for excellent service delivery and compliance with best practices.
Key Responsibilities:
• Manage a portfolio of high-complexity LTD claims
• Coach on Change of Definition milestones and capacity evaluations
• Develop case management strategies with expert resources
• Review appeal cases and communicate decisions thoroughly
• Conduct quality assurance on complex claims
Requirements:
• Bilingual in English and French is essential
• 5-10 ye...