Enhance client outcomes as Sun Life's Bilingual Disability Claims Expert. This senior role emphasizes litigated claims management and proactive customer service in a hybrid work setting.
In your position, you will manage a block of complex disability claims while focusing on quality outcomes. You'll represent the organization in various legal proceedings and work collaboratively to improve processes. Your insights will be valuable in fostering strong relationships both internally and externally.
Key Responsibilities:
• Proactively manage litigated disability claims
• Represent at mediations and trials professionally
• Coach team members and address escalated cases
• Create impactful presentations on litigation trends
• Build relationships with legal and operational teams
Requirements:
• Fluent in French and English
• Minimum 5 years' experience in disability management
• Strong decision-making and customer service skills
• Ability to adapt to change ...