Contract Duration: 12 Months with possible extension
Job Description
Provide first-level, remote support to clients for all desktop hardware and software issues.
Perform hardware installation, including monitors, cabling, peripherals, etc.
Perform analysis and documentation of business and technical requirements.
Provide second-level investigation and diagnosis for hardware and software issues.
Install, move, or set up, and provide ongoing support and troubleshooting assistance to all clients regarding computers (desktop, laptop and/or peripherals), printers, office telephones and wireless devices such as cellphones.
Provide deskside support for calls that cannot be resolved over the telephone or via remote management.