Support small businesses effectively as a Bilingual Customer Support Specialist from home. Apply your skills in HR and customer service to enhance business operations.
You will be the key point of contact for small business owners requiring support on various issues including employment regulations and taxation. This role demands quick decision-making and the ability to handle sensitive conversations with empathy. The collaborative environment will allow you to stay informed of the latest legislations while enhancing your professional network.
Key Responsibilities:
• Facilitate inbound inquiries via calls, emails, and chats
• Prioritize a large caseload while maintaining accuracy
• Stay informed on HR and employment standards
• Collaborate with other teams for comprehensive support
• Document all interactions accurately in CRM
Requirements:
• 1-2 years of experience in customer support preferred
• Fluency in English and French is required
• Proficient u...