CapIntel is looking for a Bilingual Customer Support Agent in Toronto to facilitate outstanding service for its wealth management platform. This hybrid role necessitates fluency in both English and French while focusing on customer satisfaction.
In this essential position, you will address customer questions via Zendesk, making sure to facilitate a smooth support experience. Your proven background in customer service will serve you well as you escalate issues and actively share insights for training purposes. An eye for detail and strong communication skills are crucial for success in this role.
Key Responsibilities:
• Provide customer support using Zendesk
• Escalate issues needing additional assistance
• Stay knowledgeable through regular training
• Log issues and resolutions in Jira
• Assist with bilingual content creation
Requirements:
• Professional fluency in both languages
• Experience in customer-facing roles
• Excellent troubleshooting and reso...