Job Description Insight Global is seeking a Bilingual Customer Success Support. This role is essential in supporting clients and ensuring they have a seamless experience with the company’s platform. The successful candidate will serve as a subject matter expert on both the platform and the rules and guidelines that govern it, acting as a trusted partner to clients and internal teams. This is a highly client-facing role that combines customer success, account management, and operational oversight, with a strong focus on problem-solving, relationship building, and platform adoption.
Key Responsibilities: - Serve as the primary point of contact for clients, ensuring a positive and seamless experience across all interactions
- Act as a subject matter expert on the platform, including compliance guidelines, workflows, and processes
- Support clients through multiple communication channels, including phone, email, and in-platform messaging