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Bilingual Customer Service…

Hospitality Full Benefits Career Growth
Company

Callnovo

Location

Toronto, Canada

Posted

March 17, 2026

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About This Opportunity

Job Title: Bilingual Customer Service Representative (English/German)

Company: Callnovo Inc.


Work Hours:

Monday to Friday, 9 AM to 6 PM Berlin Time, with a 1-hour unpaid lunch break.


Job Description:

  • Answer incoming customer calls, address inquiries promptly, and handle missed calls.

  • Respond to online chats in a timely manner, answering customer questions.

  • Complete a specified number of email responses.

  • Collect and relay customer feedback/complaints to help optimize products and processes.

  • Learn product knowledge and complete other tasks assigned by the supervisor.

  • Work must be completed within the stipulated time in strict accordance with the KPI assessment system.

    • Requirements:

  • No gender preference.

  • Associate degree or higher.

  • German language proficiency at B2 level or above; excellent English language skil...