Join Staples Canada as a Bilingual Customer Support Specialist in Hamilton, Ontario, and provide essential services via ServiceOntario. Your role will focus on supporting customers with a variety of government transactions.
In this customer-centric position, you will navigate service inquiries with an engaging approach, ensuring that all customer needs are met while maintaining organizational standards. Your attention to detail and effective communication will be key in resolving challenges and enhancing the overall shopping experience.
Key Responsibilities:
• Provide knowledgeable service to all customers effectively
• Communicate details regarding fees and service eligibility
• Warm-transfer inquiries to relevant departments
• Ensure lobby readiness and maintain service standards
• Engage in team training and meetings regularly
Requirements:
• Minimum of 1-2 years in a customer service role
• Bilingual in English and French is mandatory
• Strong organ...