Elevate your career as a Bilingual Customer Service Specialist with Teleperformance, offering remote and on-site hybrid working arrangements. Support customers effectively while managing calls and emails promptly.
As a vital member of the team, you will handle inbound calls (40-50 daily) and emails from customers and dealers, ensuring adherence to service standards. Your role will involve responding to inquiries, processing requests, and resolving complaints with professionalism. Work within a structured environment that values communication and analytical skills to satisfy customer needs.
Key Responsibilities: • Answer inbound calls and emails promptly and professionally • Quote payoffs and provide payment details effectively • Assist customers with account inquiries and modifications • Investigate customer complaints and provide resolutions • Collaborate with the team on internal processes and special tasks