Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Representative for an initial 7 months contract with a possibility of extension/conversion. This role is hybrid, 2 days per week in office in Ottawa.
Responsibilities Include:
Addressing client phone and email inquiries promptly and efficiently
Applying problem-solving skills and discretion to meet customer needs
Supporting center operations by following goals, policies, and procedures
Identifying sales opportunities and fostering teamwork through positive engagement
Must Have Qualifications:
2+ years of experience working in the Financial Industry
Strong knowledge of securities settlement
2+ years of customer service experience working in a contact center environment