About the Role

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, service-driven environment? As a Bilingual Customer Service Representative, you'll be the first point of contact for clients, helping to resolve inquiries and coordinate service requests with precision and care. This role is part of our dynamic Call Center team, where your ability to communicate clearly, stay organized, and think proactively will make a real impact. You'll play a key role in ensuring our clients receive timely and effective support, while also contributing to the continuous improvement of our processes.

What You’ll Do

• Answer incoming service requests via phone, chat, email, and online requests.
• Respond to customer inquiries and concerns.
• Escalate, as necessary.
• Generate and follow up on service request work orders for completion.
• Schedule meetings and coordinate logistics as needed.
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