As a member of the Customer Service Team you are passionate about serving our customers. Our team members are dynamic, energetic, and enthusiastic problem‑solvers always looking for ways to improve our processes.
Duties and Responsibilities
Accurately process orders; manual and EDI
Manage supply issues and communicate updates to customers
Provide follow ups and prepare reports when requested
Manage customer non-conformances and process adjustments as needed
Respond to inquiries regarding product information and availability
Respond to miscellaneous type inquiries, ensuring they are forwarded to the appropriate team for response
Illustrate professional attitude during all communication with internal and external customers
Communicate effectively with our Third‑Party Logistics partners
Participate in projects as assigned by the Customer Service Manager