Job Description

The 12‑month contract Bilingual Customer Service Representative will act as the primary point of contact for both internal and external customers and will manage the process of high‑volume incoming orders via telephone, fax, email and EDI using the ERP system (SAP or JDE or MS Great Plains). You will routinely respond to inquiries from customers via phone or email including but not limited to product availability, order status, pricing, invoices, credits, returns, literature or sample requests, proofs of delivery and current marketing promotions. You will be expected to provide efficient and courteous customer service, positively support your team, and provide backup support and coverage when necessary.

The role is based in Mississauga, ON, with a hybrid model of four days in the office (Monday to Thursday) and one day remote from home (Friday). Hours of operation are 8:30 am to 5:30 pm (EST), Monday to Friday. This position offers the potential ...