Join our team as a Bilingual Customer Service Associate in Quebec. This role focuses on delivering exceptional service in both English and French while addressing client inquiries.
We are looking for a passionate and dedicated individual with strong communication skills in English and French. Your role will involve handling customer inquiries via phone, email, or chat, maintaining accurate customer records, and engaging in sales activities when appropriate. Your performance will directly impact client satisfaction and overall service delivery.
Key Responsibilities:
• Provide outstanding customer service via various communication channels
• Communicate effectively with clients in English and French
• Perform accurate data entry to update customer records
• Handle calls with professional phone etiquette
• Analyze customer needs and propose suitable solutions
Requirements:
• Minimum 1 year of customer service experience
• Proficient in both English and French...