Deliver exceptional service as a Bilingual Customer Service Agent in a hybrid work environment. Utilize your communication skills to support customers with accurate information and solutions for their inquiries.
This role is essential in providing professional customer service while resolving queries and complaints across multiple platforms. You will be responsible for assessing customer needs and facilitating seamless interactions through phone, chat, and email. Successful candidates will show proficiency in CRM systems and possess strong bilingual communication skills in both French and English.
Key Responsibilities: • Respond to customer requests via phone, chat, and email • Conduct research and ensure accurate data entry • Engage with customers to resolve service issues • Assess customer needs and propose suitable solutions • Maintain high standards of customer satisfaction