Researching, resolving and responding as level two support for Travel Insurance agents in a call center environment.
Assisting with policy interpretation, sales support you will also be responding to Individual Medical Underwriting referrals.
Upholding company standards of the department and regulatory bodies.
Responsible for providing technical and product support to CAA Associates and external partners in a timely and efficient manner, as well as ensuring you are exceeding customer service standards and Key Performance Indicator (KPI) goals of the department.
Resolve minor issues through changes, workarounds suggestions. Escalate support for configuaration and/or system issues or for technical issues.
Who you are:
Excellent verbal and written communication skills: * Advanced French and English *