The Client Service Representative reports to the Director, Partnerships, and is responsible for the following:
Collaborate with account managers and other internal teams, and represent GreenShield Health to clients and market intermediaries regarding all service-related matters;
Communicate regularly with clients to answer questions and resolve issues;
Educate and onboard clients and market intermediaries on GreenShield Health processes and tools, and deliver onboarding sessions for their employees;
Attend client meetings, problem‑solving sessions, and general events aimed at building client relationships, as needed;
Support onboarding of new clients, implement plan changes, process terminations, and manage specific enrollment needs;
Work with internal team members to identify opportunities for process improvements;