The Customer Logistics Representative (CLR) is owner of the customer relationship from an operations' perspective. The incumbent has direct responsibility for delivering outstanding customer experience to an assigned portfolio of accounts within a territory. The incumbent handles both the execution of tactical processes such as customer order intake, order management, order follow-up and troubleshooting, as well as critical initiatives using business analytics to influence customer collaboration. The CLR will also engage with internal partners to provide resolution to customer complaints.
The CLR will monitor key performance indicators (KPI’s) to track progress of the efficiencies and value-added services offered to the customers. This role also involves extensive collaboration with multiple business partners including Distribution, Transpor...