GDI Ainsworth is seeking bilingual English/French‑speaking Customer Experience Representatives (CERs) who will provide high‑quality customer service to clients across North America using phone calls and emails.
Key Responsibilities
Receive calls or emails from clients for various service or operational requests.
Respond efficiently and accurately, explaining solutions and ensuring clients feel supported and valued.
Engage in active listening, confirming or clarifying information.
Meet or exceed call‑centre metrics while maintaining excellent customer service.
Create and complete work order and purchase order requests from all incoming communications.
Provide support on PCard administrative reports.
Manage Work Order requests, maintain the client portal, and adhere to SLA requirements.
Contact appropriate individuals for urgent or emergency requests to ensure timely ...