Become a key member of PAL Airlines in Moncton, NB, as a Bilingual Customer Care Specialist. This full-time role emphasizes exceptional customer service and reservation support.
In this dynamic position, you will assist travel agencies with ticketing and reservations while maintaining the eticket database and managing GDS reject queues. Your strong communication skills will help address individual customer needs and provide informative responses to inquiries, enhancing the overall travel experience for our clients.
Key Responsibilities:
• Support travel agencies with reservation-related inquiries
• Maintain accurate eticket database and process tasks
• Address GDS reject queues promptly each day
• Facilitate ticketing support for partner airlines
• Engage with customers to understand their travel needs
Requirements:
• Completion of secondary education in a related field
• Must be bilingual in English and French
• 1+ years of experience in customer servi...