Become a vital part of our team as a Bilingual Customer Care Representative in Toronto, delivering exceptional service in both English and French. This role emphasizes managing customer inquiries and fostering lasting relationships.
As a key member reporting to the Senior Customer Care Manager, you will handle customer requests, create service orders, and ensure effective communication with the Field Service team. Your proactive and organized approach in this bilingual role will drive customer loyalty and satisfaction.
Key Responsibilities:
• Deliver exceptional service with every interaction
• Respond to inquiries via phone and electronic channels
• Resolve issues quickly or escalate per protocols
• Handle complaints with professionalism and care
• Meet or exceed defined performance metrics
Requirements:
• Bilingual in French and English (required)
• Minimum 3 years of customer service experience
• Independent and collaborative in a fast-paced environm...