Deliver exceptional customer service to EQ Banks prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Banks suite of products and offerings.
Field large volumes of inbound calls and chats and ensure best-in-class service standards, while meeting EQ Banks response and resolution SLAs.
Own the digital‑onboarding experience and help customers onboard successfully, resolve any issues, and communicate status to all stakeholders involved in a timely manner.
Strive to resolve customer issues and queries at first contact and escalates issues in accordance with EQ Banks complaints handling process.
Communicate effectively with customers and propagate EQ Banks core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships.
Execute established controls to ensure adherence to regulatory requirements, Equitable and E...