DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSR).

• Provide accurate information on products or services
• Resolve customer issues or complaints in a timely and efficient manner
• Maintain accurate and up-to-date customer records
• Update account information as necessary
• Escalate complex cases to the appropriate team members or departments
• Ensure a positive customer experience by providing exceptional service

• High school diploma or equivalent
• Fluency in both English and Spanish
• Previous customer service experience preferred
• Excellent communication skills in both English and Spanish
• Strong problem-solving and decision-making abilities
• Good computer literacy
• Ability to work in a fast-paced environment
• Attention to detail and accuracy