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Bilingual Collections & Customer Service (Naucalpan de Juárez)

Hospitality Full Benefits Career Growth
Company

Link-Worldwide

Location

naucalpan, Mexico

Posted

June 10, 2026

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About This Opportunity

What you’ll do
  • Have effective communication and negotiation skills, being able to overcome objections and find solutions.
  • Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.
  • Effective win - win negotiation on overdue account payments.
  • General billing support to clarify doubts, orders and complaints regarding overdue payments or fees.
  • Listen, respond, and resolve consistently on every call throughout your shift.
  • Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.
What you’ll bring
  • Advanced Conversational English to converse seamlessly with U.S. customers.
  • Personal Computer experience with Microsoft Windows and Office.
  • Previous experience in customer care, billing, collections, or similar roles is highly desired.