Answer client inquiries received by phone, email or through the online system regarding Group
Benefits eligibility and administration, billing and premium inquiries, exception handling, and general inquiries.
Educate plan sponsors/administrator on Group Benefits administration and policy guidelines.
Train plan administrators on the use of Benefits Now for Plan Sponsors.
Trouble-shoot inquiries from Benefits Now for Plan Sponsor users (for both initial training and ongoing consultation).
Research situations to determine the root cause of any plan member eligibility discrepancies reported by clients and makes any appropriate corrections to plan member information on internal systems.
Provide back-up to the EHC/Dental CSRs, responding to claims and coverage inquiries r...