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Bilingual Client Service Representative

Hospitality Full Benefits Career Growth
Company

Canada Life

Location

Winnipeg, Canada

Posted

March 23, 2026

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About This Opportunity

Job Description

The Bilingual Client Service Representatives primary objective is to act as a plan administrator on behalf of our outsourced clients. They are responsible for managing the 1-800 call and email inquiries from employees regarding benefit inquiries, premium and payroll deductions and eligibility issues.

This position is located in Winnipeg

What you will do  

  • Provide guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices
  • Provide telephone support to outsourced clients on GroupNet for Plan Administration, GroupNet Flex and EAS with inquiries on benefit coverage available, premium calculation, claim submission procedures
  • Respond to Email inquiries
  • Communicate with Benefit Payment Office and client to resolve eligibility and claim settlement issues
  • Assist in ongoing maintenance of employee/memb...