Lead the Life and Disability Claims team at Empire Life from anywhere in Canada. This role emphasizes mentorship, performance coaching, and exceptional communication skills to support claim professionals.
As a Bilingual Manager in Life and Disability Claims Management, you will drive the development of claim professionals while overseeing a comprehensive training program for new hires. Your responsibilities include empowering Claim Managers, facilitating team meetings, and delivering high-quality coaching. This position requires a strong focus on improving recovery outcomes while conducting insightful data analysis and problem-solving strategies.
Key Responsibilities:
• Mentor and coach claims professionals for skill development
• Set performance objectives aligned with team goals
• Coordinate ongoing training and handle onboarding efficiently
• Drive file reviews to ensure compliance and decision-making
• Advocate for early intervention in claims management
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