Step into the world of benefits as a Bilingual Benefits Specialist with OTIP Group of Companies. Engage with members to support their inquiries and enhance their understanding of benefits products.
Reporting to the Assistant Manager, you'll handle diverse inquiries in a fast-paced call center environment. Your focus will be on educating members about OTIP's offerings while addressing their concerns efficiently. Communicating in both French and English will be vital in this role.
Key Responsibilities:
• Provide navigation support for online platforms
• Resolve issues related to coverage and claims
• Offer timely and accurate responses to inquiries
• Maintain documentation of all communication
• Communicate effectively while maintaining confidentiality
Requirements:
• Post-secondary diploma with one year in insurance
• Call center experience mandatory
• Proficient understanding of group health insurance
• Strong organizational abilities
• Bilingual ...