Elevate user satisfaction as a Bilingual Analyst specializing in Pay End User Experience. Join a collaborative Global P2P Operations team in Montreal, focused on seamless service delivery and technical excellence.
This role requires a candidate fluent in French and English, with 2-4 years of experience in the P2P domain. Key skills include invoice processing, vendor payments, and reconciliation. The position emphasizes improving end-user experience while managing service desk queries effectively.
Key Responsibilities:
• Resolve inbound customer queries via concierge helpline
• Manage P2P ticket efficiently, improving service quality
• Assist users in familiarizing with P2P processes
• Act as a single point of contact for E2E P2P inquiries
• Ensure timely and accurate query resolution
Requirements:
• Bilingual French/English mandatory; Spanish is a plus
• 2-4 years P2P experience, including invoice processing
• Familiarity with SAP and Service Now/RTTMS<...