The Account Manager will act as a key commercial and relationship-building point of contact for prospective and existing clients. This role is highly proactive, focused on driving registrations, nurturing customer relationships, increasing engagement, and ensuring long‑term satisfaction. The position emphasizes ownership of accounts, follow‑ups, and performance accountability.

Key Responsibilities

• Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations.
• Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention.
• Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow‑ups, and guide clients through the decision‑making process.
• Issue Resolution & Relationship Management: A...