Provide daily support for the Benefits Administration team by actively monitoring and responding to employee inquiries via the department's Zoom phone queue.
Prepare Open Enrollment (OE) workbooks and support the execution of all OE tasks and responsibilities as assigned.
Process life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) claims, and assist with claims resolution, plan changes, and enrollment updates with benefit carriers.
Ensure all employee benefit enrollments and payroll deductions are entered accurately and in a timely manner.
Set up and maintain employee deductions and employer contributions within the payroll system to align with benefit elections. Resolve urgent payroll deduction discrepancies.
Accurately process qualifying life events (QLEs) in accordance with plan guidelines and company policy.